| Are any of the items available to
download for free? |
Many of the documents in this store are
available to download and/or print for free. If an item
is available to download or print, a link, or links, will
be included on that item's Product Information screen.
Items may be available in PDF, ASCII text, HTML, or Document
format, and all formats may be printed or downloaded.
To download PDF files from the Resource Center website, click
here.
|
| How can I view PDF files? |
| PDF files must be viewed with an Adobe
Acrobat Reader. If you do not have a copy, it can be downloaded
for free from the Adobe
web site.
|
| How long does it take to get an order? |
| If the item has an "in stock" status
when your order is placed, it will be shipped in 2-3 business
days. You can expect to receive it within 7-10 days from
the date you placed the order. If the item is not in stock
and has been advance ordered, the item will be shipped
shortly after it is received at our warehouse. Depending
on the size of your order, you may receive multiple packages.
To view the status and availability of an item, see the
Note section at the top of the Product Information screen.
|
| How can I expedite an order? |
| If you need to receive an in stock item
sooner than 7-10 days, please call CNS at 1-800-942-2677
to make arrangements for expedited shipping.
|
| How will I know if my order has been
successfully submitted? |
| When your order is submitted, the system
will display a confirmation screen with your official order
number. You will also receive an order confirmation via
e-mail.
|
| How will I know when my order has
been shipped? |
| You will receive a shipping confirmation
via e-mail when your order has been shipped from our warehouse.
You may also track the status of your order through the "Your
Account" feature of this site.
|
| How can I order an item not available
on this site? |
| If you cannot find an item in this store
that you want to order, call CNS at 1-800-942-2677.
|
| Why do you need my telephone number? |
| We request a daytime telephone number
in case there is a problem with the shipping or delivery
of your order. We do not share or sell this information.
|
| Can my order be shipped to a P.O.
Box? |
| In general, we prefer to a physical
street address versus a P.O.Box when shipping your order
because we ship many orders via traceable methods and the
carrier will not deliver to a P.O. Box.
|
If you experience difficulties using this website, it is recommended that you download and install the latest version of your internet browser. The site is best viewed using Internet Explorer 5.0 or higher.
To download the latest version of Internet Explorer, click
here.
To download the latest version of Netscape, click
here.
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